Privacy Policy

This privacy policy sets out how Nikkou uses and protects any information that you give Nikkou when you use this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Nikkou under the Information Technology Act, 2000 together with the Rules framed from time to time.

Your privacy matters to Nikkou Logistics Limited (the "Company", "we", "Nikkou", or "us").

1. Introduction

This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://porter.in/, or the PORTER mobile applications named Nikkou and Nikkou Delivery Driver App (collectively, "Nikkou Apps") and is applicable, without limitation, to those including customers/service recipients and drivers.

The terms "you" and "your" refer to the user of the Nikkou Apps. The term "Services" refers to any services offered by Nikkou/You whether on the Nikkou Apps or otherwise. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of Nikkou.

Nikkou is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

By using the Nikkou Apps and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Nikkou Apps.

Nikkou may change this policy from time to time by updating this page. The current version of this policy is effective from 9th March, 2023. You should check this page from time to time to ensure that you are happy with any changes. The first version of this policy was effective from 23rd February 2014, which can be accessed here. The second version of this policy was effective from 11th November, 2022, which can be accessed here.

2. What We Collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, address, mobile number, login name, preferences and interests
• Information to process your requests including phone number, address, email, billing information, invoices, etc.
• Other information relevant to customer surveys and/or offers
• App install, uninstall and other installed apps information

For Driver Partners:

• Location details and profile picture
• Copies of government identification documents (KYC)
• Vehicle documents (insurance, pollution certificate, registration, etc.)
• Bank account details
• Call and SMS details during service provision
• Background check and identity verification information

3. How We Use Your Information

We require this information to understand your needs and provide you with better services, including:

• Internal record keeping
• Improving our products and services
• Processing transactions and payments
• Customer support and account management
• Communicating important notices and changes
• Periodic promotional communications (you may opt-out)
• Market research purposes

4. Data Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to safeguard and secure the information we collect online.

5. Data Sharing & Disclosure

We may disclose information to:

• Third party service providers under contract
• Academic partners for research purposes
• Other users (for Driver Partners: name, phone number, profile picture)
• Governmental agencies when required by law

6. Your Rights

You have the right to:

• Review and correct your information
• Withdraw consent for data processing
• Opt-out of marketing communications
• Request deletion of non-essential data

7. Cookies

We use cookies to analyze web traffic and improve your experience. You can choose to accept or decline cookies through your browser settings.

8. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of these external sites.

9. Contact Us